1. Definitions

 
- "Company": Refers to NovaSculpt, including its affiliates, subsidiaries, and assigns.
- "Products": All items, devices, equipment, or accessories offered for sale by the Company.

2. Acceptance of Terms

By making a purchase from NovaSculpt, you acknowledge and accept these terms and conditions. Please carefully review this document, as it constitutes a legally binding agreement between you and the Company. **When purchasing on the NovaSculpt website, you are agreeing to the terms and conditions, as well as the return and warranty policy.

3. Return Policy

3.1 USA Orders – 30-Day Return Policy
- NovaSculpt offers a 30-day return policy, effective from the date of purchase.
- To request a return, customers must contact customer support to obtain a return authorization number. Return shipping costs and restocking fees are the responsibility of the customer.
- Products must be returned in their original condition, including packaging and all accessories.

3.2 Canada Orders 
- Due to the nature of international shipping, Canadian returns are not accepted unless the product is damaged or defective upon receipt.
- Please contact customer support immediately to resolve any issues.

3.3 Other International Orders 
- International customers should note that returns are not accepted outside of specific damage or defect claims. All international sales are final.
- Please contact customer support immediately if there are any issues with the products.
- International customers are advised that products purchased from NovaSculpt will be shipped with a USA plug adapter. A separate adapter will be required for the products to work correctly.

3.5 Return Conditions 
- Returns made outside of the 30-day period or without prior authorization will not be accepted, and additional fees may apply.

4. Warranty

4.1 Manufacturer's Warranty 
- Each product is backed by a 12-month manufacturer's warranty, valid from the date of purchase.
- This warranty covers defects in manufacturing and workmanship but does not cover damage from misuse, improper maintenance, or unauthorized modifications.

4.2 Warranty Claims
- To make a warranty claim, customers must promptly contact customer support for assistance and next steps.

4.3 Exclusions 
- The warranty does not cover accidental damage, misuse, or damage resulting from unauthorized use or modifications.

5. Safety and Health Advisory

5.1 Intended Use 
- The Company's products are designed for cosmetic and wellness applications, aimed at improving overall well-being.

5.2 Professional Guidance 
- Customers should consult a qualified healthcare professional before starting any treatment regimen, especially those with pre-existing medical conditions.

5.3 Liability Disclaimer
- The Company is not liable for any injuries or health-related issues resulting from the use of its products. Customers assume full responsibility for their health when using NovaSculpt products.

6. Limitation of Liability

6.1 Legal Claims 
- Any legal disputes related to the Company’s products should be directed toward the manufacturing company.

6.2 Exclusion of Liability
- NovaSculpt is not responsible for any indirect, consequential, or incidental damages, including financial losses, injuries, or emotional distress, arising from the use of its products.

7. Intellectual Property

 

7.1 Copyright and Trademarks
- All content, including text, images, videos, and product materials, is protected by copyright and intellectual property laws.

7.2 Prohibited Actions
- Unauthorized use of NovaSculpt’s intellectual property, including reproduction or distribution, is strictly prohibited. Legal action may be taken for violations.

8. Privacy Policy

 

8.1 Data Protection 
- The Company is committed to protecting customer privacy.

8.2 Privacy Policy
- For more information on how NovaSculpt collects and protects personal data, please refer to the Company's Privacy Policy available on its website.

8.3 Consent
- By using NovaSculpt's website and services, customers agree to the terms outlined in the Privacy Policy.

 

9. Chargebacks

9.1 Chargeback Policy
- If a chargeback is initiated, the product must be returned within 7 days of the chargeback notice to avoid further actions. A $20 chargeback fee is applicable and must be paid.
- If the product is not returned within the 7-day period, NovaSculpt will continue to pursue action with the customer's bank to resolve the issue. Additional fees may apply for chargebacks initiated without valid cause.

9.2 Dispute Resolution 
- For any concerns regarding chargebacks or disputes, customers should contact NovaSculpt’s customer service team immediately to resolve the issue directly.

10. Changes to Terms and Conditions

10.1 Right to Modify 

- NovaSculpt reserves the right to modify these terms and conditions at any time without notice.

10.2 Effective Date
- Any updates to the terms will take effect immediately upon posting on the Company's website.

10.3 Customer Responsibility
- Customers should regularly review these terms and conditions to stay informed of any changes.

11. Legal Counsel 

By making a purchase, you affirm your agreement to these terms and conditions. For any inquiries, contact customer support a support@shopnovasculpt.zendesk.com for clarification or assistance.